INFO & FAQ'S
We're here to make it as easy as possible for you to plan your visit and find all the information you need about Upstairs.
You’ll find answers to some of our most commonly asked questions here but if you don’t find what you’re looking for, we’re always happy to help, just drop us an email at hello@upstairs.restaurant or a call on +44 (0)1543 268877.
Our diary is currently open until June 2026.
All bookings are taken online only using our online booking platform→
Our tables are available to book for up to a maximum of six guests. We also welcome solo diners.
If your chosen date isn't available please feel free to join our cancellation list→ for up to 10 dates where you'll be notified in the event of a cancellation.
Our diary is currently open until the end of June 2026.
Further dates will be released later in 2025.
To keep in the loop with our diary opening announcements please follow us on our Instagram or Facebook page or join our newsletter here.
Upstairs by Tom Shepherd
25 Bore Street, Lichfield, Staffordshire, WS13 6NA
hello@upstairs.restaurant | +44 (0) 1543 268877
Customer Service
Our customer relations team are available from 10am - 3pm Tuesday to Friday. If you call us outside of these hours, we kindly ask you to leave a voicemail and we will endeavour to respond at our earliest convenience.
Opening Hours
We are open on Wednesday evening and Thursday, Friday & Saturday at lunchtime and evening. (+ Weds lunchtimes from Jan 2026)
Lunch reservations are 12:00pm - 1:30pm and dinner reservations, 6:30pm - 8:30pm.
To ensure we have adequate time to prepare the restaurant for our evening guests we respectfully ask that all lunchtime guests vacate the restaurant by 4:30pm.
Customer Service
Our customer relations line is available from 10am - 3pm Tuesday to Friday. If you call us outside of these hours, we kindly ask you to leave a voicemail and we will endeavour to respond at our earliest convenience.
Summer Holiday
Tom and our team will be taking a break to recharge between 24th August - 9th September. Our last service will be on Saturday 23rd August and our first service back will be Wednesday 10th September.
We offer our signature 7-course tasting menu only across both lunch and dinner services.
Our classic tasting menu is currently priced £118* at lunch and £125* at dinner per person.
Vegetarian and pescatarian menus are priced at slightly less.
Our Kitchen Table experience is £120* per person for lunchtime and £130* per person for dinner.
*Please note menu prices and ingredients are subject to change at any time and without notice
We also offer 2 different wine pairings to compliment our tasting menu, our Discovery pairing is £80 per person and Classic pairing is £125 per person.
Samples of all of our menus can be viewed online here.
We are happy to accommodate a number of food allergies and intolerances and we can also arrange vegetarian and pescatarian menus.
So we can arrange everything for your arrival, please let us know of any dietary requirements at the time of booking or drop us an email at least 48 hours before your reservation.
Unfortunately, we may not be able to accommodate requests made on the day of your visit.
Please note:We cannot accommodate guests who follow a vegan diet or those with dairy, soya or egg allergies.
We would like to highlight that although we follow best practice at all times, all the dishes we serve are produced in an environment where allergens are also prepared and cooked, meaning we are unable to guarantee that the environment will be completely allergen free.
Your reservation can be rescheduled up to 3 days before the time of the reservation. You can also transfer your reservation to another person.
To amend the date or transfer your booking to another person, you can do this by following the "manage your reservation" link on your booking confirmation email or logging into your Tock→ account.
If you need to cancel your booking, please email us on hello@upstairs.restaurant→ with your booking details.
If you cancel your booking more than 3 days prior to your reservation date, your deposit will be refunded (minus a 75p admin fee per person).
If you cancel or make amendments to the number of diners within the 3 days before your reservation date please note you will forfeit your deposit paid.
A £35 deposit per person is required to secure all bookings. Payment will be taken at the time of booking and will be deducted off of your final bill.
We operate a three day cancellation policy. Your deposit will only be retained in the event of a cancellation or drop in numbers received within three days of the reservation date or if you fail to show to your booking.
For any cancellations made prior to the three days before your reservation, your full deposit amount will be refunded minus an admin fee of 75p per person.
To keep in the loop with our latest news and booking release dates, you can sign up to receive our email newsletter here.
Due to the intimate size of our restaurant, we unfortunately do not have a lounge area available for guests to relax in before being seated at your table.
To help us provide the best possible experience and ensure a smooth service for you and all our guests, we kindly ask that you do not arrive early and please only arrive at the time of your booking.
Thank you so much in advance for your understanding and cooperation!
If you're running late for your reservation, please don't worry—just give us a call or send an email as soon as you can using the contact details below. If we're unable to answer the phone, please leave a voicemail.
hello@upstairs.restaurant | +44 (0) 1543 268877
Please note: if you’re booked in for our final sitting (13:30 or 20:30) and arrive more than 60 minutes late, a shorter menu will be offered.
To fully enjoy your experience with us we would recommend to allow approx 3 hours for your visit.
Our suggested dress code is smart casual but we want you to feel completely comfortable during your visit. Jeans and a t-shirt are perfectly welcome, as is something more formal if that's your preference!
It was always our wish to install a lift that would provide a step-free entrance and wheelchair access to our first floor restaurant. However, due to the age of the property and its location between two listed buildings, we were unfortunately not granted the planning permission to install a lift. Regrettably, access is via our staircase entrance only.
We are able to print our menus in larger fonts if required. If you have any queries or requests about accessibility, please get in touch with us hello@upstairs.restaurant.
Due to the intimate size of our restaurant, we do not have a lounge or bar area available for guests to wait or relax in before or after their reservation.
There are however some fantastic bars located around our city in Lichfield which we'd highly encourage you to visit!
Please note that due to our city centre location, we do not have on-site parking. You will need to park at one of the nearby public car parks. There are various paid parking options around the city, but here are a few we recommend:
The Friary Multi-storey, Lichfield WS13 6QE
University West Car Park, The Friary, Lichfield WS13 6QG
Bird Street Car Park, Lichfield WS13 6AB
If you are travelling by car, please note that due to our city centre location, we do not have on-site parking. You will need to use one of the nearby public paid car parks. (See parking information)
Travelling by...
Train
Lichfield City Station is located in the heart of the city and is less than 10 minutes walk to our restaurant.
Lichfield Trent Valley Station is located 1.3 miles away, so will require a 5 minute taxi ride or is approx 30 minute walk.
Bus
Lichfield bus station is a short 5 minute walk to our restaurant.
There is a discretionary 5% service charge added to all final bills.
The whole restaurant can be hired on an exclusive basis for a maximum of 40 seated guests. If you would like to speak to us regarding any exclusive group information, please email: info@upstairs.restaurant
All gift vouchers are valid for 24 months from the purchase date and can be purchased online here.
Gift vouchers are not available to purchase from the restaurant as all of our vouchers are processed and sent via our online third-party partner - Vouchable.
If you have one of our gift vouchers to redeem, please quote your voucher number at the time of booking so we can store it against your reservation.
If your voucher is due to expire and you cannot find a reservation, please contact us on email.
If using a voucher, any additional expenditure on your bill above the value of your voucher must be paid in full at the end of your meal. If there is a remaining balance available at the end of your visit this can be issued as a new voucher but the same expiry date will be applied.
We welcome food lovers of all ages. We just kindly ask that any children dining with us do so from our tasting menu at full price.
Please note however that due to the intimate nature of the restaurant, we cannot accommodate babies or toddlers.
We are always keen to hear from passionate individuals who are looking to take the next step in their career for both front and back of house.
If you're interested in joining our team please drop us an email with a bit about your self and your CV to info@upstairs.restaurant.
For all PR enquiries related to the restaurant and Tom please contact Laura Hadfield on laura@wentworthcommunications.com
One MICHELIN star - first awarded in 2022 after 4 months of opening. We have maintained our one-starred status at the awards in 2023, 2024 & 2025.
Three AA Rosettes - first awarded in 2023. We have maintained our three rosette status in 2024 & 2025
AA's Notable Wine List 2024/25
Craft Guild of Chef's Awards - New Restaurant of the Year Award 2023 - Winner
National Restaurant Awards Top UK 100 - ranking number 46 in 2024.
We have also made the top 100 in 2025, where we will find out where we have ranked in the 2025 awards ceremony in June 2025.
Hardens Top 100 UK Restaurants - ranking number 63.
SquareMeal’s Top 100 for 2025 - ranking number 43.
Cateys Newcomer of the Year Award 2024 - Winner
Midlands Food, Drink & Hospitality Awards - Fine Dining Restaurant of the Year & Chef of the Year 2024 - Winner
Tom has also been the recipient of a prestigious Acorn Award in 2018, also known as The Caterer’s 30 under 30 – which recognises the brightest prospects in the hospitality industry.